Frequently Asked Questions

You can drop off your pet anytime during normal business hours. We recommend dropping off your pet at least 1 hour before closing to ensure they have plenty of time to acclimate before bedtime. We also recommend to check in by noon for avoiding additional daycare charges.

Boarding fees are charged per 24 hours. If you exceed your 24-hour limit, you will be charged a half-day or full-day of daycare based on normal hours.

While we do encourage online boarding requests, your pup's stay is not confirmed until you get an email or phone call from our staff.

Yes we do! It is always recommended that you make your boarding reservation as soon as possible. Please call for any last-minute requests.

Your pup will be up and playing with our daycare dogs all day, with the exception of a midday nap to avoid getting overly exhausted. We typically feed breakfast around 7:30 and dinner around 6:30. If you have a set feeding schedule you would like your dog to stick to, just let us know at drop-off!

Always! Our feline guests are in their own rooms located away from our canine guests.

We sure do! When it comes to puppies, we do require that they have had their first 2 rounds of Parvo vaccinations. For kittens, we require that they have had their FVRCP vaccination.

As long as they can still be in group play, we do! Please keep in mind that we are not a veterinarian, nor do we have one on staff. However, if your vet has given you instructions or medications that you would like us to administer, we are happy to do so. While we are able to care for numerous conditions, there are still occasions when we will be unable to assist in the care of your pet. These situations include any contagious disease or illness as well as pets who will need end-of-life care during their stay.

We allow our guests to bring in a couple of toys, food, treats, bedding, leash, collar, and any medications or personal care items that they'll need. For those guests who do not come in with their own bedding, we provide beds/blankets. Please bring in enough food and medications for a few extra days, just in case things don't go as planned and you are unable to return by your scheduled date.

*During peak boarding times (Thanksgiving, Christmas, and Spring Break), we ask that you prepackage your food.

We get asked this question a ton! Please know that clean water is available to our guests while in the daycare room, outside, and in their crates during meal times. Some dogs don't drink as much while boarding due to the extra amount of mental stimulation they experience being in new surroundings. They can get overly excited and focus less on drinking. While this is common, please know that we monitor your pet's water intake and we will contact you if your pet refuses to drink water for 24 hours. If your dog drinks in excess when they get home, simply keep an eye on how much water they drink in short periods as drinking large amounts of water too quickly may cause vomiting.

Of course! Feel free to call us during business hours or reach out to us on Instagram/Facebook. We understand how much you miss them. We are also always available to answer any questions you may have.

Wonderful question. We do not have staff in the building overnight. We have cameras running at all times. In case of an emergency, we have on-call staff as well as fire alarms (connected to the fire department) and smoke detectors. The safety of your pet is our number one priority at all times.

We are happy to administer any medication your pet requires. One or two medications are included in normal boarding pricing. If your pet has 3 or more medications, there would be a $15 charge in addition to the boarding rate.

We would not be able to board your pet. All guests must complete a Meet & Greet prior to boarding to ensure they get along with our group and staff.

Doggy daycare is a place to take your dogs to play for the day in a well-supervised, clean, safe, and fun environment.

We accept puppies of all ages! As long as they are on track with their vaccinations and neutered by 7 months, they can come to play.

Frequent participation in doggy daycare provides the opportunity to:

●      Provide regular exercise to maintain a healthy weight

●      Improve their socialization with dogs and people

●      Relieve separation anxiety, boredom, and destructive behavior at home

They play! They can enjoy our multiple climate-controlled playrooms, as well as our spacious outdoor area while being supervised by our dog handlers. Overnight guests play all day with our daycare guests, just taking breaks for meals and rest as needed.

Since our dogs interact in an all-day play environment, it's important for them to get along with others. We require your pup to come in for a Meet & Greet, which is essentially a trial day, to see how they interact with our group of dogs and staff members.

We require your pup to be:

●      Spayed or neutered (if seven months or older)

●      Current on Rabies, Distemper, and Bordetella vaccines

●      On a Flea/tick regimen and in good overall health

●      Wearing a quick-release collar with a name tag

●      Friendly with other dogs and people

●      Able to pass our Meet & Greet

A Meet & Greet is a 3-hour evaluation to make sure your dog is comfortable with our group of guests and staff. We will slowly introduce your pup to our group one at a time so as to not overwhelm them.

A Meet & Greet is required because we need to ensure they are comfortable and having fun. It ensures the safety of your dog, other dogs, as well as our staff members.  

The Meet & Greet costs $18.

We do not! As long as your pup can pass our Meet & Greet, they are welcome with open arms.

Similar to children on a playground, it is possible for dogs to sustain minor injuries while playing in daycare. During normal dog play, a dog may get small scratches, nicks, or lose a bit of fur. More serious injuries are very rare. Our staff members are trained in dog behavior. If serious treatment is needed, we will call you and rush your pup to your personal vet or the emergency vet if your vet is unavailable.

All dogs are different, so this will depend on your dog. If they have been well socialized, they tend to do well. Our Meet & Greet will help determine if we are a good fit for your pup. We also regularly evaluate our guests' behaviors, so if we notice your pup isn't enjoying their time here, we will let you know.

Your dog will be tired. Why? They are playing all day! If we notice your pup is becoming overly tired during the day, we will separate them for a short nap.

Your dog may also be thirsty. Water is available at all times during the day, but playing hard all day can make them more thirsty.

It's common for dogs' paw pads to be sore after playing, especially when they first start coming to daycare. Most dogs' paws aren't used to playing all day, but they will build stronger pads the more they visit us!

Meet & Greet - yes. After you have filled out a registration form, we can schedule your first visit.

Daycare - no. Once you have passed the Meet & Greet, you do not need a reservation. You can stop by anytime!

We require that all dogs must be spayed or neutered by 7 months old in order to receive daycare and boarding services.

We get asked this question a ton! Please know that clean water is available to our guests at all times. Some dogs don't drink as much due to the extra amount of mental stimulation they experience being in new surroundings. They can get overly excited and focus less on drinking. While this is common, please know that we monitor your pet's water intake and we will let you know if they are refusing to drink. If your dog drinks in excess when they get home, simply keep an eye on how much water they drink in short periods as drinking large amounts of water too quickly may cause vomiting.

Our daycare passes are prepaid discounted daycare days that you can use anytime within 6 months of purchase. We offer 5-day, 10-day or 20-day passes. These passes are a great way to save some money on your pet's daycare and allow you to skip the checkout process when picking up your pup!

On a daily basis, our guests are rotated through a variety of activities. They spend time outdoors and indoors, playing games with the staff, etc. In addition to our daily fun, follow us on Facebook/Instagram so you know when we have special activities such as themed photoshoots, holiday parties, and more!

Our group sizes vary significantly from day to day. On slower days, if all guests are comfortable together, we have all sizes playing together. On busier days, we will divide guests based on size/temperament. We read the room and allow the dogs to tell us what kind of environment they need that day.

Wonderful question! While the majority of our corrections are done with verbal cues and body language, they are not always sufficient in gaining the attention we need in a large room of playful pups. Because of this, our staff may utilize a spray bottle to get a quick response from a dog who may not hear or see us.

If a dog is continuously disruptive, they may be leashed and taken from the group until they are able to safely re-enter. In the rare event that we have an altercation, staff will immediately separate and leash the dogs, removing them from the group to assess for injury.

Don't worry! There is nothing wrong with your dog!

Not every dog is cut out for daycare. There are so many factors that contribute to this. Your pup may only play well with others when you are present. They might be intimidated by the size of the pack, or they may just be having an off day. Much like children, dogs act very differently in front of their parents than they do when they are left to their own means. Unfortunately they can't always tell us how they feel or what they want. Some dogs just don't adapt well to the pack- this doesn't mean that there is anything wrong with your pet!

If you feel it was an off-day or a matter of needing more time to adapt, we may offer a second evaluation. Our staff will discuss your options to find the best fit for you and your pup.

Yes. Our grooming services are very popular and fill up quickly. Call anytime to make an appointment.

Grooming usually takes around 4 hours, depending on the condition and length of the coat as well as the desired cut and breed of your pet.

If they pass a Meet & Greet, they can be placed in daycare for an additional charge before/after their groom.

If they cannot be in daycare, we ask that you drop them off 5–10 minutes before their appointment and pickup within an hour of their completion.

Yes! When booking your appointment, simply let our staff know which groomer you prefer and they will find an appointment that works for you.

Each pet is different! Because of this, it's hard for us to give an exact price without first meeting them, examining their coat; learning about their temperament, allergies, and medical conditions; and checking for skin conditions, matting, etc. While there are many factors that may affect the total price of your dog's groom, we are usually able to give an estimate within $10 of the final price. If there is excessive matting or work that goes over that $10 threshold, we will give you a call to discuss options so there are no surprises at pick-up.

Sometimes our dog's coats are hiding underlying issues. It is not uncommon that a pet is shaved to reveal hot spots, sores, or irritated skin. These sores can be caused by a number of different factors and will be disclosed to you should anything be discovered during the grooming process. Our groomers keep the necessary tools on hand to treat these minor injuries but may recommend that you see a veterinarian if anything unusual is found.